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Final Sale Policy
All Pokémon card sales on Cardian are final and non-refundable due to the collectible nature of the product. We strive to provide accurate descriptions and images for each card to ensure transparency in every transaction.
Card Condition and Quality
- We take great care in accurately describing the condition of each card listed on our website. Brand-new cards may occasionally have slight manufacturing defects, which may not always be visible to the naked eye.
- Visible Damages: If you receive a card with visible damage such as creases, non-manufacturing-related whitening (particularly for Japanese and Chinese cards), or other significant issues, please reach out to us immediately. We understand that these concerns can affect your collecting experience, and we are committed to addressing them.
Service Recovery
- We aim to be reasonable and fair in all our dealings. If there is a legitimate issue with your order, we are here to help. While all sales are final, we do conduct service recovery from time to time to ensure customer satisfaction.
- In cases where a card has been damaged, misrepresented, or does not meet the described condition, please contact us within 3 days of receiving your order. We will work with you to find a suitable resolution, which may include a replacement, return, or partial refund at our discretion.
Product Images
- Images of cards used in our listings are for illustrative purposes only. Due to lighting and photography, the actual product may vary slightly in appearance.
- The card you receive will match the description and title of the listing.
Pricing and Availability
- Prices and availability of cards are subject to change without prior notice. We reserve the right to update or modify our listings as needed.
- Once an order is placed, the price is final and will not be adjusted for future price fluctuations.
Card Values
We do not guarantee specific card values or potential future price changes. The collectible market is subject to fluctuation, and the value of a card may vary over time.
Contact Us
If you have any questions about our Return and Refund Policy or need assistance with an order, please contact us at:
- Email: support@cardian.sg
- Mobile/Whatspp: +65 8530 0611
